Frequently Asked Questions


 Delivery Gift Message
Leave us a note during checkout if you gifting the item to a special someone. We will include your message with the order.
Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.
Estimated delivery times

Canada: 2-6 business days
France: 6-10 business days
Germany: 6-10 business days
Italy: 6-10 business days
Switzerland: 6-10 business days
United Kingdom: 6-10 business days
United States: 5-10 business days
Australia, New Zealand and Oceania: 10-20 business days
Asia Pacific: 10-20 business days

I'll do my best to meet these delivery estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation within:  12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.